HIGHLIGHT OF EXPERTISE

Instructor & Text Book  & Curriculum Review Committee Member, 2008-2010                                                                                    ATL, GA

Alta Colleges-Westwood College-Atlanta(ATL Campus & ATM Campus)

Facilitate Criminal Justice & General Education courses. Document and maintain detailed reports of student and program evaluations. Perform analysis and create reports of individual student and student body course progression. Analyze, document and advise of the necessary course materials to support the curriculum and instructional design of the Criminal Justice Department.  Assist with resolve issues within the Criminal Justice and General Education Department. Perform departmental assessment exams and evaluations and document recommendation. Design and present course materials and facilitate field application.

Consultant-Grant Writer, Social Media, Course Developer, Curriculum & Instructional Designer and Trainer, 2007-Present ATL. GA

YOUR THOUGHTS, LLC

Manage the process of obtaining money from private foundations or regional or national governments, in order to fund programs or operations on behalf of the community. Design curriculum and instructional materials for Ground and Online Educational Programs via providing leadership and direction for the planning, implementation, and assessment of various subject matters from academia to corporate. Facilitate corporate training programs to develop skills, increase productivity, enhance the quality of work and improve employee relations, moral and performance.

Customer Relations Analyst Customer Care Trainer & Contractor, 2007 – 2007                                                                             ORL, FL

KB HOMES, LLC
Analyze the operations of the Customer Care Department to increase operational efficiencies, generate reports that highlight the department’s performance against its  goals, interview customers at closing, and  suggest process improvement methodologies for the purpose of improving customer experience. Train Sales and Customer Care Department Associates via Online & Ground Courses: New Employee Orientation, Customer Service (Field Rep) & Customer Service (Corporate Rep), Sales Better Methods, Customer Experience, New Product Information.

Construction Coordinator & Online & Ground Trainer, 2005-2006                                                                                        TAMPA, FL

BEAZER HOMES, LLC/Beazer University
Provide major milestones and monitor total project via formatted documents  drafted to provide incremental start & finish dates and percents complete. Cross trained in Purchasing & Vendor Relations, Permitting, Closing and Land Acquisition. Train corporate associates via Online & Ground Courses: Field New Associate Orientation, Administrator, Construction Coordinator, Beazer Builder, and BuildPro/SupplyPro

Arbitration Specialist & Customer Service Training Manager, 2002-2005                                                                                TAMPA, FL

GENERAL MOTORS        

Resolve disputes outside of court with customers of General Motors Products via investigating claim information, analyzing all submitted documentation; examine claim form,  prepare the General Motors defense, supporting reports and documents and  negotiate a resolution. Case Mgmt:  97% win ratio. Prepare case documents for corporate attorneys and adhere to corporate, state and federal laws, and deadlines guidelines. Perform training and corporate development via Online & Ground Courses: Arbitration Negotiations, Investigate Customer Complaints and Customer Relations, New Product, and New Employee Orientation. Mentor and train new Arbitration Specialist.

Permanent Substitute Teacher, 2001-2002                                                                                                                                                 TAMPA, FL

Hillsborough County School District-Department of Juvenile Justice

Implement lesson plans, provide instructions, manage classroom environment, and promote student learning in the absence of the primary classroom teacher

Contract: Education Training Specialist-Course Developer & Curriculum-Instructional Design, 1996-2001                    TALLAH, FL

STATE OF FLORIDA DEPARTMENT OF LABOR AND EMPLOYMENT SECURITIES

Assist with the development of strategic goals and objectives related to curriculum and instruction within the state organization via creating course content, designing presentations and creating organizational manuals. Mentor new employees during the probationary period. Design curriculum and instructional courses and materials for New Employee Orientation & Diversity Management.

Contract-Professional & Grant Writer, 1996-1998

MGT OF AMERICA                                                                                                                                                                                           TALLAH, FL

Write professional job descriptions and classifications for governmental positions on a state and local level. Perform qualitative and quantitative data collection and analysis for the purpose of determining the pay grade, salary and hourly wages. Write proposals and complete grant applications in order to secure financial support from a private or public organization from local non-profits  to public municipalities.

Adult Probation Officer-Special Caseload, 1992-1995                                                                                                                           ATL, GA

FULTON COUNTY ADULT PROBATION DEPARTMENT

Manage a special case load of 350 offenders with mental instabilities ranging from molestation to rape; who are coming out of jail and have been placed on probation. Monitor probationers via personal contact with the offenders and their families. Work for the courts via investigating the background of the accused, write presentence reports and present legal sentence recommendation to the courts. Attend hearings to update the court on the offenders’ efforts of rehabilitation and compliance with the terms of their sentences.

PROFESSIONAL AFFLIATES

Board Member of Your Thoughts, LLC

Text Book Review Committee Member-Westwood College

Curriculum Review Committee Member-Westwood College

GreenWise Education

Professional Certifications:

Diversity Management

TQM (Total Quality Management)

Professional Ethics

Training & Development